Question 1

Is "Spot Delivery" the same as PUDO?

Accepted Answer

Yes. Spot Delivery is PickUpShi's premium Out-of-Home (OOH) service. It functions like a standard PUDO network but with faster checkouts and verified secure storage.

Question 2

How long can my package stay at a Point?

Accepted Answer

Packages are held for 7 days from the arrival notification. After this period, they may be returned to the Hub.

Question 3

What do I need to pick up my package?

Accepted Answer

Bring the Pickup Code sent via SMS/email.

Question 4

Can someone else pick up my package?

Accepted Answer

Yes, if they have the Pickup Code. We trust the code.

Question 5

What items cannot be sent to Points?

Accepted Answer

Prohibited items include hazardous materials, perishables, live animals, and items exceeding 20kg.

Question 6

What if my package is damaged?

Accepted Answer

Report damage immediately at the Point before accepting it.

Question 7

What if my package is missing?

Accepted Answer

Contact our support team. We track everything from Hub to Point.

Frequently Asked Questions

Pickup & Collection

Prohibited Items

Claims & Issues